55 minutes. To have a longer appointment please book two sessions.
Often people have 6 to 10 sessions. Some people find they have a few close together then have a few more a month or two later. Some people enjoy the benefits from having regular and more long-term support from a psychologist.
The First Appointment (55 minutes) is a counselling session with a psychologist and involves a holistic and comprehensive assessment where:
- we discuss your goals for therapy and your presenting concern/diagnosis;
- a tentative treatment plan is developed including the recommended approach to support the therapeutic outcome;
- you are provided with initial strategies and therapeutic suggestions to start working on.
Personal information will remain confidential and be secure except when it is required for the following reasons.
1. It is subpoenaed by a court,
2. Failure to disclose information would place you or another person at risk of harm
3. You have granted approval for a written report or specific information to be shared with:
a) another professional agency (e.g. GP or Lawyer); or
b) with another person (e.g., a partner, parent or employer); or
c) or to send your files onto another health professional.
Yes. We charge 50% of our fee for late cancellation (within 12 - 24 hours before the appointment) and 100% of our fee for a missed appointment or with less than 12 hours notice.
We will consult our waiting list and if we can fill your appointment you will not be charge. Therefore, please offer us as much notice as possible for appointment changes.
We have a missed appointment policy. We charge you 50% of the session cost if you fail to turn up or cancel less than 24 hours before the appointment.
We set aside that appointment time, and unlike a GP, we do not have other clients in a waiting room that we can see. Some other professionals can fill that time with other billable work, however this is not possible in a psychological practice.
We try to rebook another client in if given sufficient notice, but with little or no notice, we literally sit in our office waiting for you.
Discuss you concerns with the doctor and if they feel it appropriate they can write you a GP Mental Health Treatment Plan. The GP could also assist eligible clients to apply for a Chronic Disease Self-Management Plan (CDSM) or Enhanced Primary Care Plan (EPC).
You could also contact Medicare directly to find out more about the available Medicare Rebates for psychological support. Ph 132 150.
Yes, you can see any psychologist but you must bring the GP plan along.
A total of 10 sessions can be given per calendar year however, after the sixth session you must go back to the doctor and obtain a continuing referral.
In addition, it may be possible to access 10 group therapy sessions.
A total of 5 sessions. Please discuss with you GP if you are eligible.
Unfortunately we do not offer bulk bill sessions
Its $86.15 currently
Please bring your Doctors – mental health care plan referral letter to your first session, your bank account details and medicare number. Your consultation needs to be paid in full on the appointment date and then we will assist you in putting in your medicare patient claim – Medicare will forward the rebated back into your account typically within 2 days of when the claim gets put in. For children’s claim we will email you through a paid invoice and you have to put it through to medicare via an online claiming system.
No, you must pay the full amount on the appointment date and then we can apply for the rebate.
No. You can usually only use one type of rebate for a consultation. You can choose between using the Medicare rebate OR Health Fund Rebate. Some Health Funds offer different options, therefore ask your Health Fund if your cover pays for the Medicare gap fees.
No, it take 2 days to appear in your bank account.
Up to 10 individual sessions per calendar year if you have a Mental Health Treatment Plan if your doctor agrees. In addition, it may be possible to access 10 group therapy sessions. Some Clients may be eligible for the Medicare Chronic Disease Self-Management Plan (CDSM) or Enhanced Primary Care Plan (EPC).
No. It s one or the other, however check with your health fund.
Yes. As long as you use them for different sessions. For example you could get a Medicare Rebate for a session and the next session you could use your Health fund card.
You don’t need a referral but check with your health fund to ensure you are covered for psychology sessions.
Yes. We have HiCaps and most Health funds are covered by HiCaps. Bring your Private Health Fund card and you just pay the gap.
No. You only need to see the doctors if you are eligible and want to ask for a Medicare Rebate.
Yes the concession rate is available for people on a healthcare card holders. There may be a waiting period for these sessions as there is limited availability.
No. Lisa has been working within the health and wellbeing sector for over 18 years. She is a general psychologist who has completed a 6 years full time course (Masters of Organisational Psychology). She has a Bachelor of Psychological Science (Honours) with a Major in Counselling.
Lisa is trained to administer and interpret a number of tests and assessments that can help diagnose a condition or tell more about the way a person thinks, feels and behaves. These tests may evaluate intellectual skills, cognitive strengths and weaknesses, vocational aptitude and preference, personality characteristics, temperament, strengths and values. Discuss with Lisa the suitability of a required assessment, as there many different kinds of psychological assessments.
Some clinical psychologist specialises in using assessment instruments and writing professional reports. It may be more suitable to access a clinical psychologist for specific psychological assessment.
There are other psychologist who are more experience in assessment and court reporting. If that is the nature of the intervention you are seeking please discuss with Lisa first before booking in an appointment.
Yes. Please ask your GP and/or case manager for a referral for psychological services as we may need your claim number. Please then check with us.